Frequently Asked Questions
Common questions about Groomify. Can't find your answer? Contact us.
Getting Started
What is Groomify?
Groomify is pet grooming, boarding, and daycare software with 8 built-in AI agents. It handles scheduling, online booking, payments, CRM, SMS reminders, and reporting. The AI receptionist answers your phone calls 24/7 and books appointments on its own.
Is there a free trial?
Yes. Every plan includes a free 14-day trial with all management features unlocked, including the booking widget and AI chatbot. The AI Receptionist is a paid add-on and is not included in the free trial. No credit card required to start.
How long does setup take?
Most businesses are up and running in under 15 minutes. Add your services, set your hours, invite your staff, and you're ready to book. If you're migrating from another platform, our import tool handles the data transfer.
Do I need any technical skills?
No. Groomify is designed for pet business owners, not IT teams. Everything is point-and-click. The AI receptionist setup takes about 5 minutes: just tell it your services, hours, and pricing.
AI Receptionist
How does the AI receptionist work?
When a client calls your business number, the AI receptionist answers in a natural voice. It can book appointments, answer questions about your services and pricing, handle rescheduling, and recover missed calls by calling back within 60 seconds. It knows your schedule, services, and pricing.
Does it sound like a robot?
No. Our AI receptionist uses advanced voice technology that sounds natural and conversational. It understands context, handles follow-up questions, and knows breed-specific grooming terminology.
What if the AI can't handle a question?
It transfers the call to you or your staff with a summary of the conversation so far. You set the rules for what gets transferred and what the AI handles on its own.
How much does the AI receptionist cost?
The AI receptionist is an add-on to any Groomify plan, powered by AgentZap. Plans start at $109/month with 150 minutes included. Overage is $0.85/minute. Annual plans include 2 months free and waived setup fee. See the AI Receptionist page for full pricing details.
Can it handle pet boarding and daycare calls too?
Yes. The AI receptionist handles grooming appointments, boarding reservations, and daycare bookings. It knows the difference between a grooming appointment and a 5-day boarding stay, and asks the right questions for each.
Pricing & Plans
How much does Groomify cost?
Plans start at $39/month (annual) or $49/month (monthly) for solo groomers. The Growth plan is $79/month (annual). Enterprise pricing is custom for 5+ locations. All plans include core features. AI agents like the AI Receptionist are available as paid add-ons.
Are there per-user fees?
No. Unlike MoeGo and Gingr, we don't charge per-user fees on Starter and Growth plans. Add as many staff members as you need.
Can I cancel anytime?
Yes. No long-term contracts. Cancel anytime from your account settings. Your data is exportable if you decide to leave.
Switching from Another Platform
Can I import my data from MoeGo?
Yes. We have a dedicated MoeGo import tool that transfers your clients, pets, appointment history, and service menus. Most migrations complete in under an hour.
Can I switch from Gingr or PetExec?
Yes. We support data import from Gingr, PetExec, and most other pet software platforms via CSV import with column mapping. Our support team helps with the migration at no extra cost.
Will I lose any data during migration?
No. We import all client records, pet profiles, appointment history, and service menus. You can verify everything before going live.
Features
Does Groomify work for boarding and daycare, or just grooming?
It works for all three. We have dedicated features for grooming scheduling, boarding reservations (with kennel management, feeding schedules, vaccination tracking), and daycare operations (check-in/out, activity logs, webcam integration).
Does it work for mobile groomers?
Yes. We have AI route optimization that plans your daily driving route, GPS tracking, client ETA notifications, and a mobile app so you can manage everything from your van.
Can clients book online?
Yes. Every plan includes a booking widget you can embed on your website and an AI booking chatbot that walks clients through scheduling by breed and service. On Growth plans and above, you also get your own booking page at groomify.ai/your-business-name.
Do you send appointment reminders?
Yes. Automated SMS and email reminders at configurable intervals (typically 24 hours and 2 hours before). Clients can confirm, cancel, or reschedule directly from the reminder text.